Short course - telephone skills

 

Telephoning is one of the most crucial forms of communication yet it is also one of the most difficult due to us not being able to see the calling party and because communication takes place in real-time. If you experience nerves when having to make and receive calls in English or avoid using the phone altogether then register on this short course and let us help you take your phone skills to the Next Level.

 

Course content

 

An example of what you can expect to study during this 10-hour course is:

 

• set phrases used when making/taking calls
• leaving and taking messages
• asking for repetition and clarification
• how to sound friendly and polite
• informal and formal language
• complaining and dealing with complaints
• lots of role plays to help you improve

 

For more information, please complete the contact form or call us on 06-28609153.